Refund Policy

1. Introduction

At Forfoutiti, we are committed to ensuring your satisfaction with our financial education products and services. This Refund Policy outlines our procedures and guidelines regarding refunds for purchases made through our website at https://forfoutiti.com.

We encourage you to review this policy carefully before making a purchase. By purchasing our products or services, you agree to be bound by this Refund Policy.

2. Physical Products

2.1 Satisfaction Guarantee

We offer a 30-day satisfaction guarantee for all physical products purchased through our website. If you are not completely satisfied with your purchase, you may return the product within 30 days of delivery for a full refund of the purchase price, excluding shipping and handling fees.

2.2 Return Conditions

To be eligible for a refund, your item must be:

• In the same condition that you received it
• Unused and in its original packaging
• Accompanied by the original receipt or proof of purchase

Items that show signs of use, damage, or alteration will not be accepted for return.

2.3 Return Process

To initiate a return:

1. Contact our customer service team at [email protected] or call us at +233 54 220 5471 to receive a Return Merchandise Authorization (RMA) number.
2. Package the product securely with all original materials and include your RMA number on the outside of the package.
3. Ship the package to the address provided by our customer service team.

You are responsible for the cost and risk of returning the product to us. We recommend using a trackable shipping service or purchasing shipping insurance for items of value.

2.4 Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 10-14 business days.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Digital Products

3.1 Satisfaction Guarantee

We offer a 14-day satisfaction guarantee for all digital products purchased through our website. If you are not completely satisfied with your digital purchase, you may request a refund within 14 days of the purchase date.

3.2 Refund Conditions

To be eligible for a refund of a digital product, the following conditions apply:

• Refund requests must be submitted within 14 days of purchase
• You must provide a valid reason for your dissatisfaction with the product
• You agree to delete all copies of the digital product from your devices
• You agree to discontinue use of any materials derived from the digital product

3.3 Refund Process

To request a refund for a digital product:

1. Contact our customer service team at [email protected] with your order number and a detailed explanation of why you are unsatisfied with the product.
2. Our team will review your request and respond within 5 business days.
3. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 5-7 business days.

3.4 Refund Limitations

Certain digital products may be exempt from our refund policy, including:

• Products that have been downloaded and extensively used
• Products where a significant portion of the content has been accessed
• Customized or personalized digital products
• Products that clearly state they are non-refundable at the time of purchase

4. Workshops and Courses

4.1 Cancellation Before Start Date

For workshops, courses, and live training sessions:

• Full refund if cancelled more than 14 days before the start date
• 50% refund if cancelled between 7-14 days before the start date
• No refund if cancelled less than 7 days before the start date

4.2 Transferring Registration

If you cannot attend a workshop or course, you may transfer your registration to another person at no additional cost, or request to transfer your registration to another date (subject to availability) for a small administrative fee.

4.3 Cancellation by Forfoutiti

In the event that we need to cancel a workshop or course, you will be offered the choice of a full refund or transfer to another available date.

5. Damaged or Defective Products

5.1 Reporting Damage or Defects

If you receive a damaged or defective product, please contact us within 7 days of receipt. Please provide photos of the damaged item, along with your order number, to [email protected].

5.2 Replacement or Refund

For damaged or defective products, we will offer either:

• A replacement of the same item, shipped at our expense, or
• A full refund of the purchase price, including original shipping costs

6. Incorrect or Missing Items

6.1 Reporting Issues

If you receive incorrect items or if items are missing from your order, please contact us within 7 days of receipt at [email protected] with your order number and details of the issue.

6.2 Resolution

We will work to resolve the issue promptly by either:

• Shipping the correct or missing items to you at our expense
• Providing a refund for the incorrect or missing items

7. Late or Missing Refunds

7.1 Refund Timing

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

7.2 Still Waiting?

If you've done all of this and you still have not received your refund, please contact us at [email protected] or call +233 54 220 5471.

8. Exceptions

Certain situations may lead to specific exceptions to our standard refund policy, including:

• Special promotional items (such as discounted or clearance items) may be noted as non-refundable, final sale, or have a modified return policy
• Seasonal products may have a shortened return window
• Custom-made or personalized products are not refundable unless defective

Any exceptions to our standard policy will be clearly noted in the product description or during the checkout process.

9. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, please return your purchase for a refund and place a new order for the desired item.

10. Right to Modify

We reserve the right to modify this Refund Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

11. Questions

If you have any questions about our Refund Policy, please contact us: